Virtual Medical Assistants for Smarter, Scalable Healthcare Support

Save time, reduce overhead, and stay focused on patient care with trained virtual assistants.

Reliable Support, Anytime You Need It

Our Virtual Medical Assistants (VMAs) handle your administrative workload so your in-house team can focus on what matters most—patients. From appointment scheduling and data entry to insurance follow-ups and EHR updates, they’re trained to manage it all. Every assistant is HIPAA-compliant, professionally trained, and aligned with your practice workflow. Whether you’re a solo provider or managing a multi-location clinic, our VMAs work on your schedule to keep things running smoothly. It’s high-quality support—without the overhead cost of a full-time hire.

Top Talent Set Us Apart

Efficiency

We optimize and play a pivotal role in providing the Best Care Experience for every patient.

Pre-Trained Assistants

Bring support and boost productivity through highly trained healthcare professionals.

Cost-Effective

Hiring our VMAs is 60% more cost-effective than employing full-time in-house staff.

Scalability

Our VMAs handle increased loads, thus allowing you to scale your business operations.

We Sign BAAs

To maintain PHI and overall healthcare security, we establish business associate agreement.

Regulations

Our assistants adhere to industry-specific compliance standards, including HIPAA.

Trusted by Providers Nationwide

Improved Patient Experience

VMAs handle front-desk tasks quickly, so patients enjoy smoother check-ins and fewer delays.

Cost-Effective Staffing

Get expert support starting at just $8.50/hour—no training or benefits required.

Reduced Admin Workload

Your staff can focus on care, not paperwork—VMAs take on the repetitive tasks.

HIPAA-Compliant Support

All assistants follow strict privacy standards to keep your patient data secure.

Faster Prior Authorizations

We streamline the approval process so treatments start without unnecessary waiting.

Flexible Work Hours

VMAs work on your schedule, whether it’s part-time, full-time, or just peak hours.

Seamless EHR Integration

Our VMAs are trained on major EHR platforms, ensuring accurate and timely updates.

Scalable for Any Practice

From solo providers to multi-location groups, our services adapt as you grow.

Supporting All Medical Specialties

No matter your field—we provide tailored virtual support to match your workflow.

Virtual Medical Assistant

Dental Healthcare Assistant

Dental Healthcare Assistant

How Our VMA Service Works

Simple setup. Seamless integration. Reliable support from day one.

1

Tell Us What You Need

We assess your workflow, specialty, and staffing needs to match you with the right virtual assistant.

2

Meet Your VMA

We assign a trained, HIPAA-compliant assistant who’s ready to support your daily operations.

3

Go Live & Get Support

Your VMA starts working on your schedule with real-time communication and ongoing performance tracking.

Experience Reliable, Professional Support You Can Trust

Get the virtual assistance your practice needs—efficient, secure, and always on time.

1

Eligibility & Benefits Verifications

2

Answering Patient Calls

3

Appointment Scheduling & Confirmation

4

Receiving & Submitting Medical Records

5

Prior Authorizations (covermymeds.com)

6

Sending or Requesting Referrals

Want To Learn More!

Get to know how Robotic Process Automation is changing the practice verticals.

Our Testaments

North RCM Virtual Medical Assistants services have been a game changer for our practice. My clinic fell apart when my office manager and front desk lady left unexpectedly. There, I sought help from North RCM, and they immediately helped my clinic with highly qualified and pre-trained assistants. Hiring their VMA, our productivity has soared, our patient complaints have gone down, and we see a significant amount of reduction in our denied claims. I highly recommend their services to any healthcare provider looking to enhance their practice.

Dr. Keneshia M. Kirksey MD

EHRs we work with

Medical billing company that knows the features and workaround of your EHR system. At North RCM we work with your existing EHR.

Virtual Medical Assistant Services FAQ's

What can a Virtual Medical Assistant do for my practice?

Our VMAs handle tasks like appointment scheduling, patient follow-ups, insurance verification, EHR updates, and prior authorizations.

Yes. All VMAs receive healthcare-specific training and are familiar with common EHRs, payer processes, and HIPAA compliance.
You can communicate via phone, email, chat, or any preferred platform. We ensure clear, real-time coordination.
No long-term contracts required. Our services are flexible—you can scale up or down anytime based on your needs.

Why North RCM

All the information you’ll ever need to run a successful healthcare organization.

Case Study

Learn how practices increased revenue, enhanced operational efficiency, and reduced costs.

Infography

Get to know how Robotic Process Automation is changing the practice verticals.

Blog

Explore the latest healthcare industry insights based on analysis and opinions of experts.